Terms of Business

About these terms

These are the terms of business for Visionoble ("we", "us", "our"), a digital studio based in Ireland. They apply to all work we carry out for you, including websites, online stores, hosting, maintenance, domain management and any other service we agree to provide.

They apply from the point you accept a quote, pay a deposit, or ask us to begin work, whichever happens first. If we have signed a separate written agreement with you, that agreement takes precedence where the two differ.

What we do for you

The specific work, timeline and price are set out in the quote or proposal we send you. That document, together with these terms, forms our agreement.

• Design and build. Building or redesigning a website or online store, as described in your quote.
• Hosting. Keeping your website online, on a recurring monthly or annual fee.
• Maintenance. Updates, fixes and general upkeep, as set out in your plan.
• Domain management. Registering and renewing your domain, and reminding you before it expires.

Fees and payment

Project work normally requires a deposit before we start, with the balance due on completion. Recurring services such as hosting, maintenance and domain management are billed monthly or annually in advance.

Invoices are payable within 14 days unless we agree otherwise in writing. If an invoice remains unpaid after 30 days we may pause work and suspend recurring services, including hosting, after giving you reasonable notice. We will always contact you before suspending anything.

Quoted prices exclude VAT where it applies, and exclude third-party costs such as domain registration fees, paid plugins, stock imagery or premium services, which we will tell you about in advance.

Scope and changes

We will deliver what is described in your quote. If you ask for something outside that description, we will tell you before doing the work and agree a price with you. We will never carry out extra billable work without telling you first.

Reasonable revisions are part of any design project. Repeated changes of direction after a design has been approved are treated as additional work.

What we need from you

To deliver on time we need content, images, access to any existing accounts, and timely feedback. If we are waiting on you, timelines move accordingly.

You confirm that any text, images or logos you give us are yours to use, or that you have permission to use them. You remain responsible for the accuracy of the content on your site and for anything you publish through it.

Who owns the work

Once you have paid in full, you own the finished website: the design, the page content and the custom code we wrote for you. Until then, ownership stays with us.

We keep ownership of anything we built before your project or that we reuse across clients, such as templates, components and internal tools. You get an unlimited licence to keep using those as part of your site, but not to resell them.

Third-party elements such as fonts, plugins, stock photography and open-source libraries remain under their own licences, which pass to you as they are.

Unless you ask us not to, we may show the finished work in our portfolio and name you as a client.

Domains

Where we register or manage a domain for you, it is yours. We manage it on your behalf as a convenience, not as an owner.

If you leave us we will transfer the domain to you or to whoever you nominate, provided your account is settled. We will not withhold a domain over a dispute about anything other than unpaid fees for that domain.

Domains must be renewed to stay active. We send reminders before the expiry date, but the final responsibility for renewing sits with you. If a domain lapses because a renewal was not paid, recovery may be expensive or impossible, and we are not liable for that.

Hosting and availability

We host on established third-party infrastructure and take reasonable steps to keep your site online and backed up. We provide hosting on a best-efforts basis and do not guarantee uninterrupted availability.

Occasional downtime happens, whether for maintenance, or because of a fault at a provider, a network issue, or an attack. We will fix what is within our control as quickly as we reasonably can, but we do not offer a guaranteed uptime level and we are not liable for losses caused by downtime.

Third-party services

Your website may rely on services we do not control, such as hosting platforms, domain registrars, payment providers, analytics and email delivery. We choose these carefully, but we are not responsible for their failures, price changes, or decisions to discontinue a service.

Our liability

We will carry out our work with reasonable care and skill. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Nothing here affects your statutory rights as a consumer, if you are one.

Subject to that, our total liability to you for all claims arising from our work is limited to the total fees you have paid us in the twelve months before the claim arose.

We are not liable for indirect or consequential loss. That includes loss of profit, loss of revenue, loss of anticipated savings, loss of business or goodwill, or loss or corruption of data, however it arises.

We are not liable for failures caused by things outside our reasonable control, including acts of third parties, provider outages, or your own changes to a site or account.

Ending our agreement

Recurring services run month to month unless agreed otherwise, and either of us can end them with 30 days notice in writing. Fees already paid for the current period are not refundable, and we will not bill you beyond the notice period.

Either of us may end the agreement immediately if the other seriously breaches it and does not put it right within 14 days of being asked to.

When our agreement ends, and once your account is settled, we will hand over your website files, transfer your domain, and give you a reasonable window to move to another provider. We will then close your portal account and delete your data as described in our privacy policy.

Your data

How we handle personal information is set out in our privacy policy. Where we hold personal data on behalf of your business, we do so only to deliver the services you have asked for, and we will put a separate data processing agreement in place if you need one.

Changes to these terms

We may update these terms from time to time. The current version is always on this page with the date it was last updated. For recurring services, material changes take effect at your next renewal, and we will tell you in advance.

Governing law

These terms are governed by the law of Ireland, and the Irish courts have exclusive jurisdiction over any dispute arising from them.