Privacy Policy

Who we are

Visionoble ("we", "us", "our") is a digital studio that designs and builds websites, online stores, AI chatbots and custom software. This policy explains what personal information we collect, why we collect it, and what rights you have over it.

If you have any questions about this policy or your data, contact us at hello@visionoble.com.

What we collect

We only collect what we need to respond to you and run our business:

• Enquiry details you give us. When you fill in a form on our website, or a lead form on Facebook or Instagram, we collect your name, email address, phone number (if provided) and anything you write in your message.
• Technical and usage data. Like most websites, we may collect basic information such as your approximate location, device and browser type, and how you use the site, through analytics tools.

How we use your information

We use your information to:

• Reply to your enquiry and discuss your project.
• Provide and improve our services.
• Understand how our website is used so we can make it better.
• Send you information about the service you asked about. We do not send marketing spam.

Legal basis (GDPR)

Where the EU/UK General Data Protection Regulation applies, we process your personal data on the basis of: your consent (when you submit a form), our legitimate interest in responding to enquiries and running our business, and, where relevant, taking steps to enter into a contract with you.

Who we share it with

We do not sell your personal information, ever. We share it only with the trusted service providers that help us operate, and only as far as needed:

• Hosting and email providers that deliver our website and route your enquiry to our inbox.
• Meta (Facebook and Instagram), if you contact us through one of their lead forms, which passes your details to us.
• Analytics providers, such as Google Analytics, which help us measure website usage.

Cookies and analytics

We may use cookies and similar technologies, including analytics tools, to understand how visitors use the site. You can control or block cookies through your browser settings. Blocking them will not stop the site from working.

How long we keep it

We keep enquiry information only as long as needed to respond to you and for our legitimate business records, after which it is deleted. If you become a client, we keep what we need for the duration of our work together and as required by law.

Your rights

You have the right to access the personal data we hold about you, to have it corrected or deleted, to object to or restrict how we use it, and to ask for a copy of it. To exercise any of these, email hello@visionoble.com and we will respond promptly.

You also have the right to complain to your local data protection authority if you believe your data has been mishandled.

Security

We take reasonable steps to protect your information, including secure hosting and limiting who can access it. No method of transmission over the internet is completely secure, but we work to keep your data safe.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown below.